Tel No:  +254 (0) 20 520 4737 

 Mobile No:  +254 (0) 738 386 475 

Email: info@saafosafaris.com

Luxury, Mid-Range, Budget Hotels and Accommodation

 

Amboseli Serena Safari Lodge was created for adventurers with an African dream. With Mount Kilimanjaro soaring majestically just beyond the golden, acacia-specked savannah, the safari lodge offers a graceful blend of stark beauty and lavish comfort in the heart of Kenya’s Amboseli National Park.

Location: Amboseli National Park 

 

FACILITIES

  • Swimming pool
  • Gift shop and Business centre
  • Guided nature walks
  • Spacious interior bar with exterior terrace
  • Separate exterior campfire bar

Ol Tukai Lodge is one of the best spots in the world to watch elephant with the backdrop of Africa’s highest mountain, Mount Kilimanjaro. Writers have described Ol Tukai and the surrounding Amboseli National Park ‘as a home for the Gods’. Ol Tukai is an Eco-rated lodge having excellent outdoor and indoor facilities with its unique collection of African art. The property receives overwhelming response from the international and local tourism market.

Location: Amboseli National Park 

FACILITIES

  • Dining Area
  • Rooms
  • View of Mount Kilimanjaro
  • Body & Mind Care
  • Sundowner Cocktail
  • Bush Dinner
  • Gift Shop

Eka Hotel is a contemporary style hotel that provides all the comfort, convenience and efficiency to the discerning traveler.
Ideally located along Mombasa road in Nairobi the capital city of Kenya, Eka Hotel has five meeting rooms designed to suit every occasion,complimented with stylish accommodation offering the best choice venue for your Business and Leisure stay.

Location: Nairobi, Kenya 

FACILITIES

  • Rooms: 167
  • Complimentary Wi-Fi hot spots
  • Galaxy Restaurant and Bar
  • Executive Boardrooms for Conferences
  • Gym and Swimming pool
  • Coffee shop
  • Wellness center

Set in a rugged landscape with a backdrop of jagged mountains, Samburu is host to indigenous animals unique to the region. Samburu Lodge is situated in the Samburu National Reserve with cottages, bandas, single and twin rooms spread out along the stunning banks of the Uaso Nyiro river.

Location: Samburu Game Reserve

FACILITIES

  • Rooms
  • Restaurant
  • Spacious Pool
  • Serene Spa
  • Crocodile Bar
  • Vulturine Bar

 Located within the sprawling Ol Pejeta Conservancy, one of Kenya’s most noteworthy conservancies and home to the ‘Big Five’ (elephant, rhino, lion, buffalo and leopard), Sweetwaters Serena Camp offers a holiday experience unlike any other.

Enjoy a plethora of experiences and activities during your visit to Sweetwaters Serena Camp. Our unmatched location within the Ol Pejeta Conservancy enables you to take part in everything from game drives and lion tracking to scenic bird walks along the river.

Location: Ol Pejeta Conservancy, Nanyuki

FACILITIES

  • Day and night game drives daily
  • Tented camp accommodation
  • Swimming pool
  • Extensive grounds
  • Private waterhole and night viewing bar
  • Conference room
  • Wedding planning and honeymoon venue
  • Gift shop, business centre, Wi-Fi
  • Telephone in room
  • Baby-sitting services and baby cot in room, offered upon request
  • 24hr on-call medical services available
  • Camel treks, guided nature walks, bird spotting
  • Cultural dance and music

Idyllically located 5 minutes’ drive from the CBD and 18 km from Jomo Kenyatta International Airport, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites – all recently refurbished and decorated in a contemporary vibrant African style.

Rated amongst the best hotels in Nairobi, Sarova Panafric offers a wide range of banqueting and conferencing facilities.

Location:  Nairobi CBD Kenya 

FACILITIES

  • 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites
  • Flame Tree restaurant and bar
  • meetings, conferences, banquets, receptions 
  • Weddings and Honeymoons
  • Tulia Spa
  • Swimming Pool

Located high on the slopes of the Oloolaimutia Hills, Masai Mara Sopa Lodge was one of the first safari lodges to be built in the Maasai Mara Game Reserve, a reason why its gardens and trees are so lush and mature. All the buildings follow the design of traditional African round houses with conical roofs, and these stretch along the line of the hills with the impressively large public area buildings and the swimming pool at their centre.

Location:  Masai Mara Game Reserve

FACILITIES

  • Rooms – 87 Double / 12 Suites
  • Swimming Pool
  • 3 Bars
  • Conference Room
  • Wedding Facilities
  • Gift Shop
  • Traditional Dances

Set in one hundred and fifty acres of grassland studded with Acacia bushes and trees, the resort is not only home to our resident giraffe, waterbuck and both Vervet and Colobus monkeys, but it is also a night stop for the hippos when they leave the lake every night to come and trim the grass on our expansive lawns.

Location:  Lake Naivasha National Park 

FACILITIES

  • Rooms -82 Double / 2 Wheelchair rooms
  •  2 Swimming Pool and Children’s Pool
  • Boat Rides
  • Fitness Centre
  • 3 Bars
  • two conference halls
  • Wifi in all rooms and public areas
  • Nature Walks

Located in Aberdare National Park, this world-renowned rustic Treehouse is over 80 years old and was recently fully refurbished. This game viewing lodge was originally built in 1932 and is famous as the place where the then-Princess Elizabeth ascended to the British Throne. The father King George VI died on 5th Feb 1952 the night she spent at Treetops while on honeymoon..

Location: Aberdare National Park

FACILITIES

  • Restaurant
  • Bar/Lounge
  • Free Internet
  • Free parking
  • Meetings & Events

Ashnil Mara Camp, with 50 luxury tents, is located in the Masai Mara National Reserve and close to the Mara River, famous for the wildebeest migration. 

Our luxury Masai Mara Camp is arguably in one of the very best positions in the Masai Mara for game viewing and also provides the perfect setting to sit and relax at the end of a exciting day of game drives. 

Location: Masai Mara Game Reserve

FACILITIES

  • Swimming Pool
  • Lounge Bar
  • Restaurant
  • Internet
  • Rooms
  • Cleaning services
  • Business center
  • Outdoor Terrace/ Garden

Sopa Lodge Naivasha has a great location with resident wildlife such as waterbuck, giraffe and hippos from Lake Naivasha.

One of our Bestsellers in Naivasha – With extensive gardens and wildlife in its environs, Sopa Lodge Naivasha is set on 120 acres of Lake Naivasha’s southern shoreline in Naivasha, Kenya. 

Location:  Lake Naivasha National Park

FACILITIES

  • Adjoining Rooms 
  • Fishing 
  •  Baby Sitting 
  • Gift Shop
  • Horse Riding
  • Traditional Dances
  • Weddings
  • Children’s Menu
  • WiFi
  • Accessible Rooms

Situated in the heart of Nairobi, the extensive ground of Serena Hotel contains a fitness centre and spa. Guests can relax in a sun lounger beside the outdoor pool, which is surrounded by palm trees.

The elegant and spacious rooms and suites are decorated with warm colours and wooden furniture. They are equipped with a TV, air-conditioning and a private bathroom. Free Wi-Fi is provided.

Location: Nairobi City

FACILITIES

  • All rooms with air-conditioning, flat screen TV with satellite channels
  • Free Wi-Fi
  • Extensive gardens and grounds
  • International 24-hour restaurant
  • Patisserie, gelateria, coffee bar and teashop.
  • Pool bar and poolside brasserie
  • Swimming pool
  • Spa and Health Club

Mara Serena Safari Lodge is one of the pioneer establishments in the Masai Mara and they have not lost their touch. this is the ultimate lodge for the traditional African safari experience. Located at the very centrally in the famous ‘Mara Triangle’ in the Masai Mara National Reserve.Mara Serena is set high on a bush-cloaked hill with long views over the savannah and down to the winding coils of the hippo-filled Mara River.

The strategic setting of the Mara Serena Safari Lodge in a hilly area provides guests with an exclusive and breathtaking view of the Wildebeest Migration, one of the most exciting natural events in the world. 

Location: Mara Serena Safari Lodge

FACILITIES

  • Swimming pool and sundeck
  • Spa and Gym 
  • Gift shop 
  • Business centre
  • Free Wi-Fi
  • 24-hour on-call medical services
  • Conference centre and under-canvas events facilities
  • Extensive incentives portfolio
  • Baby-sitting, family rooms, children’s dining

Lake Naivasha Country Club opened in 1937 as a staging post for Imperial Airways’ flying boat service from Durban to London. Today Lake Naivasha Country Club 12 hectares boasts green lawns shaded by mature acacias and spreading fever trees that stretch down to the lake’s shore.

The club offers a wonderful mix of tranquility in serene surroundings and a varied number of sporting activities for both the energetic and the more laid back. Lake Naivasha is the focus of activity but the abundant bird life and several activities in the area

Location: Lake Naivasha National Park

FACILITIES

  • Restaurants
  • Bars
  • Spa & Wellness
  • Weddings
  • Meetings
  • Family Rooms
  • Free Wifi
  • Free parking
  • Swimming Pool

The Fairmont Mount Kenya Safari Club Resort’s 120 luxuriously appointed hotel rooms, set in over 100 acres of landscaped gardens, offer a unique blend of comfort, relaxation and adventure. The hotel is the ideal base for a truly superb holiday in Nanyuki, Kenya. With some of the country’s finest attractions on the doorstep, visitors to the resort can enjoy a various excursions and activities without spending hours and even days traveling between each.

Location: Mount Kenya National Park

FACILITIES

  •  Housekeeping
  • Complimentary high-speed wireless Internet
  • Business center.
  • Babysitting services
  • Kids club
  • Horseback riding
  • Fishing
  • mountain climbing

     

     

The Panari Hotel overlooks the Nairobi National Park and is located only 10 minutes from the main Jomo Kenyatta International Airport. The hotel is a central point for any tourist, business traveler, diplomat and dignitary or airline crew. Located only 7 km from the City Centre you can pursue your business meetings or catch up with friends or family and make the most of your stay.

The hotel has 136 spacious rooms and suites and offers an extensive range of facilities and services. Work out at the Dolphin Spa and fitness centre that comprises a fully equipped gym, in-door swimming pool, sauna, steam baths and a spa that offers various massage treatments. 

Location: Nairobi City

FACILITIES

  •  Rooms and Suites
  • Restaurants
  • Lounge and Bars
  • Conference and Events
  • Wedding Venue
  • Spa
  • Night Club
  • WiFi Internet

Sarova Lion Hill Game Lodge is nestled along the Lion Hill overlooking the spectacular flamingo pink rimmed Lake Nakuru. Its location affords panoramic views of the lake and the picturesque Lake Nakuru National Park. A short two-hour drive from Nairobi, Sarova Lion Hill Game Lodge is a favourite with residents and visitors to Kenya.

Sarova Lion Hill Game Lodge is cleverly laid out in such a way that most rooms and sitting areas afford stunning views of the lake and the park. The Lodge incorporates natural landscaping with tall acacia trees, winding walkways and greens dotted with bird feeds.

Location: Nakuru National Park

FACILITIES

  •  Rooms and Suites
  • Culinary Experience
  • Bars
  • Conference and Events
  • Wedding & Honeymoons
  • Spa
  • Swimming Pool
  • WiFi Internet

Located at the Amboseli National Park, this lodge is 20 km away from Amboseli Airstrip and a 30-minute flight from Nairobi. It offers an outdoor pool and restaurant.

The units are carpeted, fully furnished, and spacious with wardrobe, reading table, hairdryers, safe deposit and private balcony. All rooms have a private bathroom with free toiletries.

Lodge Amboseli is 240 km from Nairobi and 18 km from Amboseli National Park. An airport shuttle is available upon request.

Location: Amboseli National Park

FACILITIES
  •  Rooms and Tents
  • Inside and Outside Dining
  • Inside and Outside Bars
  • Conference and Events
  • Spa and Massage Parlor
  • Curio Shop
  • Swimming Pool
  • Team Building Ground
  • Conference Hall
  • WiFi Internet

Voyager Ziwani Camp in is one of the best Hotels In Tsavo East National Park. It has a spectacular view of Mount Kilimanjaro and easy access to the wild attractions of Park. Voyager Ziwani offers a tranquil retreat in one of the wildest places left on Earth.

This camp is on a private sanctuary on the western edge of Tsavo National Park. It sits on a secluded dam on the Sante River – home to turtles, crocodiles and hundreds of basking hippos.Of the camp’s 25 tents, 16 sit on the southern bank of the Sante River and nine on the northern. 

Location: Tsavo West National Park

FACILITIES

  •  Rooms and Tents
  • Kids Club
  • Restaurant 
  • Intimate lounge bar 
  • Small boutique with souvenirs and safari essentials
  • Reliable telephone connections
  • Nature Walks
  • Maasai Dances
  • Outdoor fireplace
  • Outdoor furniture
  • Garden
  • Babysitting/child services

Voi Wildlife Lodge is located in the Savannah grasslands of Tsavo East, Kenya, just 5 km off the main highway connecting the capital Nairobi to Mombasa. Officially opened in 2003, the lodge is situated on a 25-acre site on the boundary of Tsavo East National Park, one of Kenya’s largest game parks with spectacular views of nearby volcanic outcrops, such as the Kasigau, Sagalla and Mwakingali Hills.

Location: Tsavo East National Park

FACILITIES

  •  Rooms 
  • Pool
  • Free parking
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room

Ashnil Samburu Camp is a luxury tented set in the spectacular backdrop drop of the Mighty Ol Olokwe mountain fronting Ewaso Nyiro River. The 30 exclusive luxury Tents are spread out along the shady banks of the river under a thick stand of doum Palms.

It features an outdoor swimming pool surrounded by sun lounges, a garden and a Lounge bar offering views of the African savannah. Each tent features a decked Terrance with views of the Ewaso Nyiro River. The restaurant offers views of the river and serves a variety of menus comprising of Oriental, traditional and international cuisines. 

Location: Buffalo Springs Reserve, Samburu

FACILITIES

  •  Luxury Tents 
  • Swimming Pool
  • Business Center
  • Lounge Bar
  • Restaurant
  • WiFi
  • Massage Services
  • Gift Shop
  • Business/ Banquet Services
  • Laundry and Ironing Services
  • Safety deposit box
  • Facilities for disabled guests

Serena Mountain Lodge towers over the mountainous peaks of Mount Kenya where you can view the spectacular game, regularly viewed at the waterhole daily during game drives. This is the home of the Big Five and the Serena Mountain Lodge prides itself in having a constant record of big game visits and sightings. The Lodge is at 2194 m on the slopes of Mount Kenya and surrounded by lush rainforest’s.

The African night is enlivened by the sounds of the forest animals. You can view the game even closer as they feed at the water hole, by visiting the specially built and constructed viewing bunker connected to the lodge from a short tunnel.

Location: Mount Kenya National Park

FACILITIES

  •  Free Wifi
  • Free parking
  • Breakfast included
  • Restaurant
  • Family Rooms
  • Bar/Lounge
  •  Airport Transfers
  • Garden Shared lounge/TV area
  •  Internet access
  • Spa facilities
  • Conference
  • Safety Deposit 

Keekorok Lodge is located on an 80 acre site in the southern region of Kenya’s Maasai Mara National Reserve, surrounded by an area of lush grassland and permanent springs.

Keekorok Lodge was placed in an enviable position in the direct path of the incredible Great Wildebeest Migration. 
Keekorok Lodge nowadays provides all the modern amenities expected of a good safari lodge with comfortable rooms and high levels of service.

Location: Masai Mara National Reserve

FACILITIES

  • Swimming pool
  •  Spa & Wellness
  • Bar
  • Restaurant
  • Front Desk Services
  • Outdoors- Terrace, Garden
  • Horseback riding
  • Free WiFi
  • Meeting/Banquet facilities
  • Cleaning Services

Kibo Safari Camp is a luxury tented camp in Amboseli National Park at the foot of Mount Kilimanjaro, the highest mountain in Africa. It has 73 self-contained tents for single, double, triple and family accommodation.

The beds have been custom designed and locally made using bush logs and will ensure a good night’s sleep. All tents have flush toilets, showers, and wash basins. You can enjoy your shower as you like: bubbling hot or refreshing cold.

Location:  Amboseli National Park

FACILITIES

  • Lounge & Bar
  • Dining room
  • Swimming Pool
  • Massage
  • Art Gallery
  • Gift/Souvenir Shop
  • Conference Facilities

Sarova Salt Lick Game Lodge has 96 unique rooms, all elevated on stilts and built across two levels, with ensuite bathrooms with permanent showers and WC, and running hot and cold water. We can accommodate you in these rooms at three levels with double, twin or triple beds depending on your preferred occupancy.

Location: Taita Hills Tsavo

FACILITIES

  • Rooms & Suite
  • Weddings & Honeymoon
  • Banquet Conference & Events
  • Bar
  • Restaurant
  • Swimming Pool
  • Spa & Wellness
  •  

One of the finest beach resorts in Kenya, Diani Reef Resort & Spa overlooks the blue-green Indian Ocean. The 35 acres of sheltered property set amidst the Kenyan sea coast boasts of a stylish and modern international design that blends seamlessly into the African wildlife. It redefines efficient service with a gracious attitude that ensures a truly unforgettable experience for any occasion, be it a leisure beach holiday, wedding resort, a business conference or a business meet. The resort offers 143 tastefully designed rooms and suites embracing the coastal theme to give you the feel of the beautiful surroundings. All the rooms & suites are well equipped with all the modern conveniences and facilities.

Location: Diani

FACILITIES

  •   Weddings
  • Multi-cuisine dining outlets
  • Bar and Lounge
  • Rooms and suites
  • Swimming pool
  • Spa
  • Verandas/ terraces
  • Garden
  • Wi-Fi
  • Kids’ club

Amboseli Sopa Lodge, set at the foot of Mount Kilimanjaro is ideal for guests who want to enjoy an amazing view of , Africa’s highest snow capped mountain from the rooms, and from anywhere else in the compound. Apart form the amazing views of the mountain, guests also get to enjoy the sights of Africa’s wildlife that roam on the grounds and extend to the nearby Amboseli National Park.

Amboseli Sopa Lodge’s rooms are all brightly decorated with Maasai themed wall murals, and each room has been purpose built to contain either one or two queen sized beds as well as a veranda. These elegantly furnished rooms have air-conditioning, en-suite bathrooms, plush sofas, and a work desk.

Amboseli Sopa Lodge is close to Mount Kilimanjaro, and Amboseli National Park is 600 metres away

Location: Amboseli National Park

FACILITIES

  • Adjoining Rooms
  • Flying Safaris
  • Sauna
  •  Baby Sitting
  • Gift Shop
  • Balloon Safaris
  • Sundowners
  •  Bird Watching
  • Handicraft Market
  • Swimming Pool
  • Honeymoon Suite
  •  Children’s Menu
  • Laundry
  • Traditional Dances
  •  Children’s Pool
  • Conferences
  • Nature Walks 
  • Weddings
  •  Executive Suite
  • Outdoor Dining
  • Wheelchair
  • Accessible Rooms

Samburu Sopa Lodge is built atop raised ground allowing panoramic views of distant Samburu hills to one side and El Ndonyo Keri (Samburu name for Mt. Kenya) on the other.

The lodge is the only one with a waterhole in Samburu which will allow animal viewing right in front of the lobby and can also be seen from bedroom verandahs especially during dry seasons.

Thirty cottages forming buffalo horn pattern converge at the public facilities area, leaving the open end to free movement of the wildlife to access the waterhole. The architecture blends in with the area, to keep up with the style of the housing by the local Samburu people. 

Location: Samburu National Reserve

FACILITIES

  • Adjoining Rooms
  • Gift Shop 
  • Swimming Pool
  •  Baby Sitting 
  • Hairdryers
  •  Laundry 
  • Traditional Dances
  • Bird Watching 
  • Turndown Service
  •  Board games
  • Nature Walks 
  • Weddings
  • Children’s Menu
  • Outdoor Dining 
  • WiFi in the Lounge
  •  Children’s Pool 
  • Special Diets 
  • Wheelchair
  • Accessible Rooms

Lake Nakuru Sopa Lodge is perfect for guests looking to bask in the natural beauty of Kenya and a true African Safari. It crowns the hills to the west of the Great Rift Valley, complete with breathtaking views of Lake Nakuru and the resplendent African landscape.

With unparalleled access to remarkable panoramas and the spectacular wildlife of Africa 

The Lodge has free parking, free Wi-Fi and breakfast included. Sopa Lodge Nakuru pairs fantastic location with great value for individual vacations or events like weddings and banquets in Nakuru.

Location: Lake Nakuru National Park

FACILITIES

  • Baby Sitting
  • Gift Shop 
  • Swimming Pool
  •  Bars 
  • Hairdryers 
  • Laundry 
  •  Catering For Special Diets 
  • Nature Walks 
  • Children’s Menu 
  • Outdoor Dining 
  • Weddings
  •  Conferences 
  • Personal Mini-Bars
  • WiFi
  •  Credit Cards
  • Sundowners
  • Wheelchair
  • Accessible Rooms

Lake Bogoria Spa Resort is the only resort in Kenya with a naturally heated pool. The resort is known as the healing place because of the therapeutic values associated with the spa and the hot spring geysers. Lake Bogoria has been described in the past as the ‘the jewel of the Rift Valley and by the words of Bishop Hanington on the first sight ‘the most beautiful view in Africa’ set in the acacia surroundings of the floor of the Great Rift Valley.

The Resort is 266 KM from Nairobi, Kenya’s capital city, 125 kilometers from Nakuru town, 95 kilometers from the equator crossing and 20 kilometers from Marigat town.

Location: Bogoria

FACILITIES

  • Rooms & Suites
  • Spa 
  • Swimming Pool
  • Conferences & Events
  • Weddings & Honeymoon
  • Camping
  • Massage Parlour and Salon 
  • Team Building
  • Restaurant
  • Bars

LAICO Regency Hotel offers you the warmest of welcome
 service, with many features that will make your stay comfortable.

LAICO Regency Hotel, Nairobi, A 5-Star deluxe hotel, is situated in the heart of Nairobi, the capital city of Kenya and the regional business centre of East and Central Africa.

The hotel boasts spacious rooms and suites on 12 floors overlooking an imposing central atrium, at the base of which is the plant filled atrium gardens. Rooms have views of the park, others with Nairobi city aerial view.

Location: Nairobi CBD

FACILITIES

  • Four (4) restaurants
  • Local & International TV Channels
  • Spa & all-weather heated Swimming pool
  • Fitness center & personal training
  • Meeting facilities
  • Concierge services
  • Complimentary Wi-Fi
  • Telephone
  • Sweeping city views
  • Shopping Arcade
  • Complimentary bottled water
  • The Exclusive Summit Member’s Club
  • Jazz Bar

The Aberdare Country Club, only a two and a half hour drive northeast from Nairobi, is nestled on a slope of Mweiga Hill in the Aberdare Highlands, part of the Great Rift Valley. This captivating site was the homestead of an English couple that decided to settle in Kenya. Almost a half century later, their home, “The Steep”, was renamed the Aberdare Country Club and opened for guests.

Considered a heritage property in Kenya, The Aberdare Country Club has retained the charm of a private home with the simple comforts of a country inn.

Location:  Aberdare National Park

FACILITIES

  • Horse riding
  • Spa with gym, sauna, steam & massage
  • WIFI in all areas and rooms
  • Biking
  • Disabled accessibility & special room
  • Weddings venue
  • Team building
  • Golf
  • Carts to rooms
  • Animal sanctuary.
  • Lounge Bar
  • Horseback Riding
  • Restaurant
  • Rooms/Cottages

Fairmont Mount Kenya Safari Club Resort’s 120 luxuriously appointed hotel rooms, set in over 100 acres of landscaped gardens, offer a unique blend of comfort, relaxation and adventure. 

Fairmont Mount Kenya Safari Club is the ideal base for a truly superb holiday in Nanyuki, Kenya. With some of the country’s finest attractions on the doorstep, visitors to the resort can enjoy an enormous range of excursions and activities without spending hours and even days traveling between each. Making it one of the most truly best hotels in kenya.

The Fairmont Mount Kenya Safari Club is pleased to introduce Tusker and Grammy, our canine ambassadors.

Location:  Mount Kenya National Park

FACILITIES

  • Rooms  & Suites
  • Meetings & Events
  • Weddings
  • Horseback riding
  • Golf
  • Croquet
  • A bowling green
  • Table tennis
  • Swimming Pool
  • Animal orphanage
  • Complimentary parking
  • Daily housekeeping
  • Complimentary high-speed
  • Wireless Internet
  • Business center.
  • Babysitting services
  • Kids club
  • 24-hour concierge