Cancellation and No-show policy
Reservations that are cancelled, reduced in length of stay or reduced in numbers (hereinafter collectively called a CANCELLATION) are subject to Cancellation and No-show fees if cancelled after booking and up to the arrival date as follows:
After booking and up to 60 days to date of arrival
30% of the total cost
Between 59-36 Days prior to the date of arrival
50% of the total cost or reduction
Between 35-15 Days prior to the date of arrival
75% of the total cost or reduction
Between 14-05 Days prior to the date of arrival
90% of the total cost or reduction
Less than 4 Days to the date of arrival and No show
100% of the total cost or reduction
Note: These policies are not designed to generate revenue for us. They are applied only as a means of protection against similar charges levied by the service providers. At all times we shall endeavour to discuss with our suppliers and service providers to waive cancellation charges should they be successful in re-selling all the services cancelled at an equivalent rate. This applies especially to cancellations or attritions made between the 59 – 15 days to arrival window period.
All prices are quoted in US Dollars unless otherwise indicated and are Net and Non-Commissionable.
All quotation costs are subject to change due to unforeseeable changes in fuel levies and applicable government taxes.
Accommodation in single rooms will be charged up to a maximum of 4 rooms at the single room rate.
Additional rooms will be charged as sole use of a double room(SUD).
Services schedule/ Rooming List
Rooming list and final itinerary details are required 30 days prior to arrival. The rooming list should at the very least include full names of travelers as they appear on the Passport and any special dietary or other needs.
We have a wide selection of vehicles ranging from chauffeured limousines, luxury vans, to deluxe minibuses and coaches, all air-conditioned and 4×4 safari land Cruisers and therefore Airport/city transfers are done based on client requirement and depending on group size. Whilst on safari, transportation is based on either 6-seater safari mini-buses or 4×4 Land cruisers. The Safari vehicles have roof hatch for enhanced game viewing and photography.
Where the game drives and airstrip transfers are provided for by a lodge/camp, this service is undertaken on a non-exclusive (per seat-in-car) basis, usually in a 4×4 vehicle with services of an English speaking driver/guide.
There is a maximum luggage limitation of 15kgs per person (preferably in soft/duffle bags) on all local charters and scheduled flights between parks and cities.
Excess baggage is charged at the prevailing freight rate and is strictly subject to space availability.
Although the standard schedule timing is strictly observed, the flight can be rerouted to start dropping at other airstrips dependent on where most clients on that flight are destined. This is however at the discretion of the carrier airline and the client will be briefed at the earliest convenience.
Site Inspection Trips
Our quotations do not include a provision for Site Inspections. If required, site inspection trips will be
charged as extra cost but based on our Net rates without mark up. Furthermore we shall endeavor to get as many complimentary services as possible from our suppliers and pass on to you.
Local Guide / Coordinator
The services of a local Guide is optional but we recommend that you contract the services of our local Guide/Coordinator to accompany large groups throughout their stay in East Africa. Majority of the Guides/Coordinators are keen naturalists with an in depth knowledge of history, culture and wildlife of East Africa.
Standard Game Drive Timings
The standard times for game viewing drives are as follows:
• Early morning game drives: between 0600hrs-0830hrs.
• Mid-morning game drive: between 1030hrs-1230hrs
• Afternoon game viewing drive: between 1600rs-1800hrs